5 preguntas para elegir formación en Facility Management

5 things to take into consideration before choosing a Facility Management training programme

Before selecting a Facility Management training programme for you or your team, certain things have to be made clear. Twenty years’ experience in analysis and training in the field has led us to create this short preliminary test. We hope that these questions help you make the right choice or clear up any doubts.

1 Areas

Facility Management as such encompasses multiple areas of knowledge which are often not associated with the discipline due to a lack of clarity. Although all of them apply to a greater or lesser degree, each company will decide how to manage them and who to assign them to. Knowledge of them all is not always required, therefore it’s necessary to define in which areas training is needed.

Answer the following question: Which of these generic areas do you want to include in the training? Choose from (i) real estate activities, (ii) support assets, (iii) spaces, (iv) energy and sustainability, (v) operating service management or (vi) information technology and systems.

If you only want part of an area or a more specific matter, then a rather more detailed analysis is required. Make a note of it and go onto the following questions. Next, we need to identify the objective in each area, since it may be necessary to look at some of them more thoroughly.

2 Scope

This point is crucial, yet not simple to decide. Take Service Levels as an example: since they’re fundamental and it’s difficult to talk about a Facility Management course without including them, we can explain what a Service Level is in a session lasting a couple of hours without active student participation. However, if you want to understand the structure, and identify all the elements, it will take 40 hours, in addition to the learners devoting some of their own time to it. On the other hand, if you aim to accurately evaluate and custom-fit a SL, you’ll need around 120 hours of theory and a few more for practicals. Clearly, you don’t need to be an expert in each subject, but you must fully understand the objective. This will also help you to decide on the course’s balance of theory and practice.

Answer the following question: What do I want to achieve in each of the areas? Select from (i) knowledge of concepts, (ii) acquiring knowledge, (iii) understanding and being able to exercise proper judgment (iv) developing new content.

3 Dedication

This is a key factor, since depending on your dedication, you’ll complete one type of Facility Management training programme or another. Try to be realistic and quantify in advance how much time you have or what you want to achieve. It’s not easy to establish the number of hours we’re available, especially if you work in Facility Management, but you need to make a personal commitment in order to make a coherent decision.

Answer the following question: How many hours in total do you want to devote to training, and what is the minimum time you can put in on a daily, weekly or monthly basis?

4 Time intervals

Aside from dedication, the period of time is another determining factor you must take into account. Having a deadline is not the same as looking for something long term or continuous training. Some programmes are more flexible than others when it comes to completion dates, while others are available several times a year or can even start whenever best suits you.

Answer the following questions: When can I start the programme? By when exactly do I want to or need to finish the training? How flexible is that date?

5 Modalities

This point may not have been relevant some years ago, but now you can choose between online, face-to-face or blended training. Decide which option adapts to your situation best. Online training is not for everyone, but face-to-face training doesn’t suit everyone, mainly due to travelling times and/or timetables.

Answer these questions: Is there a face-to-face training programme available which I can attend? Would I be able to follow an online training course? Whichever you choose, particularly if it’s the online option, it’s advisable to try it beforehand or ask for references to avoid making the wrong choice. This will also allow you to see the quality of the course.

There’s always a suitable programme on the market, whether you’re a client, supplier, Facility Management director with little time who wants to stay up-to-date, or you’re simply looking to grow within the department or learn more about the discipline. It’s important to be realistic: you can’t expect to be knowledgeable about all the areas if you can only devote a few hours a week for a few months to studying. You need a much longer period and more dedication, otherwise choose only some of the areas, because if you don’t, you’ll never be satisfied. Making the right choice in FM training is important.

If you’d like help, send us your answers via email and we’ll arrange a call to advise you and answer your queries.


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FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.


Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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