Así fue 2022

Analyzing the year 2022 in FM: What will 2023 bring us?

During 2022 we followed the main news and provided insights into how these were relevant or impacted FM. It is time to look at what has been written to better prepare for 2023.


One of the most repeated concerns was related to the future of workspaces in the post-covid context, i.e. what broad orientations will continue and will define the purpose of workspaces from now on.

#peoplecentric y #thegreatresignation

And as we talk about the purpose of workspaces, there is a clear demand from employees to socialise, although on the management side there is great concern about a rather prosaic topic: will the workers  be… working? There is therefore an important issue of trust, sense of belonging and appreciation, which, if not met, leads to a deterioration in the relationship between employees and organisations, as is has become evident after the “The Greater Resignation”.

#cooperation, #sustainability y #triplebottomline

This growing complexity of the environment in which the FM develops and for which it is required to provide support requires that professionals and academics in the area are more closely involved in seeking to share and find solutions to these challenges. Therefore, the fact that there are so many challenges gives FM more visibility and allows for numerous initiatives to be launched, including those relating to sustainability and the adaptation of management concepts such as the Triple Bottom Line for our area.

#bigdata, #smalldata, #techinnovation y #maturity

Other concepts need to be carefully analysed. For example, if we give ourselves to Big Data when we to analyse the millions of data generated by the IoT linked to buildings and assets, we must not forget people. And people don’t generate so much data… This means we have to  worry about Small Data and be careful not to lose very important inputs, even if they are not millions… And in the area of technology, another topic that will remain on the table of FM professionals is the digital transition — where imagination is the limit and technology allows everything. It must, however, be understood as a tool and not as an end in itself, keeping in mind what is to be achieved. In order not to create impossible expectations to meet or discourage the remaining stakeholders, it is very important to understand the technological readiness of our organisation, our teams and the market (providers, partners, etc.) in which we operate and know which technologies are most suitable and sufficiently developed.

#fm #facilitymanagement

And if the discipline of Facility Management is blessed to be so relevant and all-encompassing, this is not without one major drawback, which we still face in 2022 and will continue to face in 2023: that we have to keep explaining what FM is and demonstrate that our focus is on people

P.S. — 2022 was also a special year for us in FMHOUSE…

Miguel Alves Agostinho

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Do you want more information about what we do in Consultancy, Training and Research en Facility Management?

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Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

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Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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