Apostando al FM

Backing FM

The value of the global online gambling market has increased by 48% over the last year. Yet this is not the only industry to have benefitted from the pandemic: online sales, home delivery and subscriptions to entertainment channels have all hit a record high. The FM sector has also been affected, albeit in different ways, and in many cases, it is yet to be determined what the new situation will be like, since this depends how the companies which receive support are faring.

There is one aspect which has become commonplace and can help us shape the future of Facility Management: namely the increase in visibility within organisations. There are no exact figures to corroborate this, but indicators such as the number of calls received by FM departments asking what should be done and the rise in the number of area managers invited to crisis meetings and meetings to define how to react, are good proof of this. This sudden, let’s call it recognition, demonstrates two things: on the one hand, that companies know we exist and, on the other, that to some extent they value what we do. This is where we have to lever. We cannot lose our way or wait for another crisis to bring us back into the limelight.

The key players

Professionals on the client’s side, whether they be department managers or team members, must be aware of the importance of not letting this opportunity pass by. This means they must be engaged in order to preserve the place they have gained within the organisations. One must maintain permanent communication and ask to be continuously involved in the operation’s decisions, not only in crises. One must be proactive and be familiar with best practices, be up to date with new solutions and provide answers before asked. A key ally, and one we will stand by for a long time, is human resources, with whom we must establish a close bond at all levels. Nevertheless, some readers, whose FM departments already boast all this, may be surprised to learn that they are the exception.

Suppliers are the other major component of FM models and a key player if we want to secure a sustainable future for the profession. They have also suffered from the crisis in very different ways: while those offering cleaning services have been overwhelmed with work, those related to catering have been practically gridlocked, and it is still unclear what their future may hold.  Innovation and operational flexibility are the keys to firstly overcoming the crisis and then ensuring business continuity. Robotisation or virtualisation of services are key in many areas of FM. Another determining factor is information management; good data management can lead to you acting sooner and making decisions that can be the key to survival.

The future

Even after all this has passed, we must continue backing FM. But let’s not fool ourselves, either we do, or no one else will. We must make hay while the sun shines and consolidate the position we have acquired, otherwise everything we have achieved will be soon lost. It might be an idea to consider where FM fits in with all those other sectors that have been so successful during this period: online products, home care services and à la carte entertainment products. We may be looking at a new way of understanding Facility Management. In any event, backing Facility Management is a safe bet.

share on your social networks
Share on facebook
Share on twitter
Share on linkedin

Do you want more information about what we do in Consultancy, Training and Research en Facility Management?

Hola, ¿cómo
podemos ayudarte?

Rellena el siguiente formulario y te enviaremos el reglamento interno y código ético:

Hello, ¿how
can we help you?

Participa en el Observatorio FM

Puedes escoger entre estas 3 opciones para participar:

¿Cómo participar?

Colaborar con el Observatorio FM es una decisión personal y voluntaria, no existiendo vinculo contractual ni retribución económica por ello.

Cualquier persona interesada puede solicitar participar como líder de un nuevo proyecto, o postularse como colaborador en alguno ya existente.

Un comité técnico valorará la temática de los proyectos propuestos y las solicitudes de los participantes, decidiendo cuáles se llevan a cabo y por quién.

Cada persona decide cuanto quiere dedicar, en función de  su disponibilidad o tipo de proyecto. El objetivo es que sea una actividad altruista y no una carga de trabajo adicional. 

¿En qué consiste?

En promover y publicar estudios que sirvan de ayuda a los profesionales del sector y para que el resto entienda nuestra profesión y disciplina.

Los resultados y entregables se comparten en abierto, reconociendo siempre las aportaciones de todos sus autores y colaboradores.

La actividad del Observatorio respetará la objetividad, ética, rigor y buenas prácticas que rigen nuestro área de Investigación.

Los colaboradores tienen acceso a las mejores herramientas colaborativas, a información sectorial y a contactos, además de contar con asistencia de expertos consultores e investigadores a nivel internacional.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.


Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

In FMHOUSE, we use third party cookies to improve our services. If you continue with navigation, we will consider that you accept our terms of use y nuestra privacy policy y de cookies