Las tecnologias del FM en Iberoamerica

FM Technologies in Latin America

The most extensive study of Facility Management digitalisation conducted at an international level is beginning to bear fruit. The project, which started with a European scope, having been funded by the EU, is now global, and has generated more than 4,000 responses from industry professionals in 102 countries. It is called  FMgoesDIGI  and has several goals.

The first objective is to assess the true state of the FM market in terms of digitalisation and to analyse its effect on the future qualifications or skills that professionals in the sector will require. The second is to obtain a list of recommendations regarding the use of emerging technologies which impact FM, and apply them to the education sector and to market practices themselves. Finally, we aim to develop more modern teaching and learning techniques that can be incorporated into degree or higher education courses in Facility Management or other related disciplines.

As partners in the project, we advocate extending it as much as possible to Latin America, and to that end, we are producing a series of national studies at the  FM Observatory to enable each country to be contrasted with the overall results. There will be free access to all this data on the online library.

During the initial stages of the project, we studied different technologies that may potentially affect the future of the sector. Based on relevant criteria which suggest they will, and referencing those technologies which have been implemented in several real cases, these are the 25 finalists:

  • 3D Scanning
  • 3D Printing
  • 5G network
  • AMI – Advance Metering Infrastructure
  • AR – Artificial Reality (augmented, virtual and mixed reality)
  • BIM – Building Information Modelling
  • Biometrics Systems
  • Blockchain based tools
  • BAS – Building Automatization Systems
  • BMS – Building Management Systems
  • Business Intelligence tools
  • CAFM – Computer Assisted tools
  • Digital Twins models
  • Drones & Microdrones
  • GD – Generative Design
  • GIS – Geographic Information Systems
  • Holograms
  • Human Augmentation
  • INS – Indoor Navigation Systems
  • LIDAR – Laser Imaging Detection and Ranging
  • Applications for Mobile Devices
  • Remote Maintenance Services – Tele maintenance
  • RFID – Radio Frequency Identification
  • Robots
  • VA – Virtual Assistants

On a global scale, the most voted were first BMs, then biometric systems and thirdly, mobile applications. The results interestingly revealed that some of the technologies which were expected to be more widespread, in fact, were not, whereas others that were not thought to be so common, are indeed so. Our aim was to see which are the most voted in Latin America. These are the results of those countries for which sufficient data has been gathered for comparison:


Generally, we observe that the results obtained at the international level are well aligned. It will be interesting to examine those that are unknown and especially those that are not thought to play an important role in the future of the FM. It should be noted that the relevance of each technology varies according to the type of company. A drone, which may be of great importance in shopping malls or on university campuses is not so in an office. Technologies always require a more thorough pre-implementation analysis.

On 2nd and 3rd June 2022, the barriers to integrate these technologies in FM will be analysed at the FMtech meeting to be held in Barcelona. This may provide a major opportunity for international positioning. The event will be broadcast online.

share on your social networks
Share on facebook
Share on twitter
Share on linkedin

Do you want more information about what we do in Consultancy, Training and Research en Facility Management?

Hola, ¿cómo
podemos ayudarte?

Rellena el siguiente formulario y te enviaremos el reglamento interno y código ético:

Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

Hello, ¿how
can we help you?


Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

In FMHOUSE, we use third party cookies to improve our services. If you continue with navigation, we will consider that you accept our terms of use y nuestra privacy policy y de cookies