Importancia de la formación en Facility Management

The importance of Facility Management training

We’re sometimes unaware of the need for Facility Management training, believing that knowledge is acquired empirically, which isn’t true. Let’s see why:

Professionalising the activity

In most professions, you need to be qualified in order to carry out a specific job, which involves gaining qualifications awarded by a recognised body. We can’t imagine a doctor, an engineer or a lawyer practising without a corresponding degree, at least not legally. It’s also true that there are some professions for which a degree course is not required. We know there are people working as journalists or designers without having a degree in those disciplines. They may at times have the skills needed to perform a specific activity, but they may also have limitations beyond that.

Studying a Facility Management degree course takes three, four, or up to five years, depending on the university. During that time, you study many subjects,and, as with other disciplines, only a small percentage of what is learnt is put into practice. The idea is to prepare professionals for different case scenarios. The diversity of areas that FM encompasses makes it necessary to understand the management of aspects like space, sustainability, maintenance or even customer service.

The need to set limits

The bigger a company is, the more specialised the tasks of the Facility Management team should be. Conversely, the smaller it is, the more duties individuals will have and the more general these will be. In a large corporation, there’l be someone specialising in transfers or in the vehicle fleet, for example. In a small one, there’l be a Site Manager -a one-man band- responsible for practically everything, without the need for extensive knowledge in any area. Everyone needs a different level of training depending on the qualifications or experience required for each job. Someone who ends up being in charge of a building could be an engineer, an architect or a lawyer, and each of these has very different knowledge.

If you don’t hold the degree, there’s no single course to fit everyone, and, as circumstances are very broad, it is necessary to be more specific. What we’ve done at the FMHOUSE Institute is focus on the most strategic parts and offer different Master’s degrees programmes and specialised courses. We have also developed some professional accreditations for those who do not require in-depth knowledge, but want to cover different areas of Facility Management. In any case, everyone should look for the training that best suits them, taking into account where they are now and what they want to achieve in the near future. We can help you make that decision.

Keeping up-to-date

Aside from Facility Management training itself, it’s important to stay up-to-date on the discipline’s development. Not only does technology move forward, but the models and methodologies that are used to solve problems also evolve. Facility Management changes so fast that we struggle to keep abreast. This makes us ineffective, or means that we don’t offer companies the best solutions, regardless of whether you work in the FM department or you’re a supplier. It’s important that those engaged in Facility Management invest some time and effort in staying up-to-date with trends and understanding how new developments can impact them.

In recent years, we have developed a series of sessions which help gain an understanding of cross-cutting themes such as FM models, service integration, customer management or agile methodology applied to services and spaces. In sessions that are updated every quarter, and conferences on ISO 41000 standards, we also cover current affairs so you learn where the sector is heading, the impact of technology or market situations. Currently, our degree courses offer two learning options: either classroom-based workshops or webinars.

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¿Cómo participar?

Colaborar con el Observatorio FM es una decisión personal y voluntaria, no existiendo vinculo contractual ni retribución económica por ello.

Cualquier persona interesada puede solicitar participar como líder de un nuevo proyecto, o postularse como colaborador en alguno ya existente.

Un comité técnico valorará la temática de los proyectos propuestos  y las solicitudes de los participantes, decidiendo cuáles se llevan a cabo y por quién.

Cada persona decide cuanto quiere dedicar, en función de  su disponibilidad o tipo de proyecto. El objetivo es que sea una actividad altruista y no una carga de trabajo adicional.

¿En qué consiste?

En promover y publicar estudios que sirvan de  ayuda a los profesionales del sector y para que  el resto entienda nuestra profesión y disciplina.

Los resultados y entregables se comparten en abierto, reconociendo siempre las aportaciones de todos sus autores y colaboradores.

La actividad del Observatorio respetará la objetividad, ética, rigor  y buenas prácticas que rigen nuestro área de Investigación.

Los colaboradores tienen acceso a las mejores herramientas colaborativas, a información sectorial y a contactos, además de contar con asistencia de expertos consultores e investigadores a nivel internacional.

Research

FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.

Research

Projects

We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners
Research

Standardisation

As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.

Research

Publications

At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.

Consultancy

Workplace

Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.

Consultancy

Benchmarking

In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.

Consultancy

Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.

Consultancy

Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

Consultancy

Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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