Development of an Objective and Scalable Tool to Evaluate Facility Management Models
How can we develop an objective, adaptable and professional tool to assess Facility Management models across diverse organisational contexts?
How can we develop an objective, adaptable and professional tool to assess Facility Management models across diverse organisational contexts?
Currently, there is no agile and objective tool that enables the standardised evaluation of Facility Management models. This lack makes it difficult to compare levels of professionalisation between departments and often leads to inaccurate perceptions of their real value within organisations. Structural differences, market maturity and available resources directly impact FM performance, complicating the ability to obtain consistent and meaningful diagnostics. It is essential to have a system that focuses exclusively on verifiable factors, enabling fair, contextualised assessments that are useful across different types of organisational environments.
This challenge proposes the development of a digital tool that is objective, flexible and professionally grounded, to evaluate FM management models across organisations with varying structures, resources and maturity levels. The solution must standardise the analysis, provide comparable and traceable results, and combine methodological rigour with ease of use. It should support the identification of improvement opportunities, justify strategic decisions, and strengthen FM’s positioning within the organisation. The tool must be replicable, aligned with industry best practices, and adaptable to operational contexts ranging from local entities to multinational groups.
The tool will centralise FM diagnostics into a single solution, eliminating subjectivity and supporting more objective, consistent evaluations. Its focus on comparable and traceable metrics will enable better-informed decisions, highlight the true contribution of FM, and reinforce its strategic relevance. In addition, its modular design and accessibility for a range of user profiles will facilitate large-scale implementation. The solution will also have cross-functional potential, making it applicable beyond FM in any organisational environment that requires a rigorous and strategic evaluation of internal structure and maturity.
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Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.
Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.
A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.
Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.
To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.
The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.
The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.
Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.
FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.
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We are part of the European research group and we work in international teams to develop different types of initiatives:
We also work for service providers who require support with decisions linked to:
As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:
FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.
At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:
The “FM Observatory” is open, should you like to contribute with a publication.
Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.
Generally we offer:
We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.
In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.
Examples of benchmarks:
These services are requested mainly by end users, but also by service providers.
Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.
Our support is based on:
We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.
The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.
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We operate as independent advisers, not as brand vendors.
We advise end-users and service providers.
All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.
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We help end customers and also service providers.
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