The first diplomas of the International Master FM are delivered

After more than 2.800 hours of dedication and during eighteen months of work, the first two people credited with titling, received their diplomas last May 30. The private act took place in the meeting room called Simon Bolivar in Casa de América (Madrid). Relevant people in the sector of the Facility Management, from customers and suppliers, students, teachers and advisers of the training programme were present.

Dedication of time and resources to the Facility Management specific training will provide to the professionals of this sector capacities and skills to achieve the recognition they deserve within organizations, and they will offer them better models and ways to treat this key aspect for the correct functioning of companies. Online education allows you to reach those who have been deprived of this kind of training so far.

The event was opened by David Martínez, FMHOUSE General Director, who stressed “the importance of professionalizing the discipline and providing a good knowledge to professionals of the sector”. Cristina Vázquez, FMHOUSE Institute Director, and Sergio Vega, programs director at FM of the Universidad Politécnica de Madrid (UPM) and member FMHOUSE Institute Academic Council, were also on the table.

Martínez said that the demand of the sector was the origin of these online programs, because only the presence-based modality training wasn’t able to face the demands of the market, especially in the Spanish American speaking countries. The second speaker was Cristina Vázquez, who provided relevant data on the growth of these programs, since the start of the FM International Master up to the sixty people who are currently within some of the programs, in eight different countries. Vega stepped to report that the face-to-face master of the UPM is still open, although its online version will be launched soon in collaboration with the FMHOUSE Institute.

FMHOUSE director, also said that the new partnership agreements have been created to “continue working on the development of Facility Management in Spain and Latin America; we have been developing for quite a few years this work to help to build partnerships and to educate their professionals.

The titles were picked up by Fernando Peralta, General Services Manager & Real Estate in Thales and Rafael Dantas, Manager and the responsible for the Area of Iberdrola in Spain. Both emphasized that the program is “hard” and “demanding”, but also the “high” quality of content, orientation to the discipline in each of its aspects and the support received by the members of the FMHOUSE Institute team.

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Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

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Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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