¿Qué instrumentos toca un Facility Manager?

What instrument does a Facility Manager play?

Our leading character is tuning every instrument to get optimal results from each and every one of them. Getting a perfect harmony amongst them will allow him to reach the goal of fluent development and great audience satisfaction. No, we’re not talking about a musician, our leading character is, in this case, a Facility Manager.

And what do a Musician and a Facility Manager have in common? Well, it’s easy, here you’ll see how our Facility Manager has his parallel in the world of music. Let’s see different Facility Manager / Musician roles:

Orchestra man:

An orchestra man has to do everything by himself. He has to combine at the same time skills and knowledge to deliver a polyphonic melody with accompanying rhythm with just his performance. His biggest effort is with the bass drum. He must make it sound rhythmically constantly and the strength required to make it sound is really tiring. However, that’s not the most brilliant part of his performance; he never gets applauded for playing the bass drum, but poor him if he gets it wrong and gets out of time. Then everyone notices the bass drum. While he keeps the rhythm, he must play a melody with several instruments at the same time, without leaving aside any of them, since forgetting to play any one of the instruments would make it impossible to get the result his audience expects. This requires perfect coordination to make the tune played with the harmonica get in accordance with the tune played with the accordion, while he makes the cymbals sound at a particular moment in time. All of this goes through his brain at the same time, but he needs to leave some room to notice what his audience asks for or to realise it by their faces. It’s no surprise that he ends up the day absolutely exhausted, mentally and physically.

Our Facility Manager manages the bass drum of maintenance and the instruments of all the services he is in charge of. He is always paying attention to his audience, which is made-up by the users working in the building/s he manages. He is always looking after what they need and always keeps in mind what satisfaction surveys say. He, also, ends up exhausted every day.


A violinist, an oboe player or a cello player are specialists in their own instrument. They know perfectly their violin, oboe or cello; which kind of timber it is made of, which strings or reeds are more suitable to their style, how humidity affects it, etc. If you ask him to play another instrument, he will probably say no, though he may be able to play it somewhat, but he values specialization so much that he will focus on giving you the best performance possible with his instrument, rather than doing something with lower quality level. What they all know is how their colleagues work. Otherwise, it wouldn’t be possible to get top quality result when they work (play) together. All of them need each other, all of them have the same goal. Getting there depends on their expertise and their skills to coordinate their tasks. They may argue about if they should tune their instrument following ISO 16 with “la 440” or if it’s best to do it with 432 Hz, but they always need to reach an agreement or the result will be terrible. Here’s to say, their specialization can’t block their skills as team players or the orchestra won’t work properly.

At the orchestra of the FM department we find our own specialists: the Space Manager, the Contract Manager or the Energy Manager, amongst others. They know their job as well as the violinist knows his violin. They also have to cooperate to reach their common goal, they make up a team that needs of their expertise and team playing skills to work together lining-up their interests and objectives.

Orchestra director:

An orchestra director is also a musician. He doesn’t play any instrument, but needs to know them all in order to conduct and get a successful performance. He coordinates every instrument family and has to be in contact with all the musicians to create a harmonic team, literally. He is the one to appoint goals that each musician has to work towards. He addresses the main work lines, but without telling every instrumentalists how to do their job. He trusts his musicians’ knowledge and experience and creates a work environment where their skills can be strengthened, so they can carry out their tasks in the best possible way and, therefore, achieve their goal. He doesn’t only deal with his team; he also has to deal with the theatre board. His goal is not only the one he shares with his team, but he also has to fulfil the board’s expectations. He needs to know how to align these two up in order to fulfil his job properly. All these management tasks make him a strategic professional.

Conducting the orchestra of FM we find a Facility Manager with a strategic role. He is the one that defines the main goals, which have to be aligned with the company’s goals. He is the link between the most strategic company decisions and the FM department’s decisions, so he can guarantee that his team gives the company support needed.

All in all, a musician and a Facility Manager share more than we could think. There are Facility Managers with operative, tactic and strategic profiles. Depending on the company’s size and needs, there can be just one person with all these roles or there will be various specialists. What can’t be a surprise is finding them on all those levels. They work to give the company support and without them, without this support, the company couldn’t focus on what it has to work on, its core business. Let’s recognise them as the professionals they are.

CIFMers 2016 has the goal of strengthening the Facility Manager’s role and his professional recognition. If you are a Facility Manager, you can’t miss it, it is in everyone’s hands to give our profession the visibility it deserves.

Photo by: MITO SettembreMusica https://bitly.com/shorten/

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Puedes escoger entre estas 3 opciones para participar:

¿Cómo participar?

Colaborar con el Observatorio FM es una decisión personal y voluntaria, no existiendo vinculo contractual ni retribución económica por ello.

Cualquier persona interesada puede solicitar participar como líder de un nuevo proyecto, o postularse como colaborador en alguno ya existente.

Un comité técnico valorará la temática de los proyectos propuestos y las solicitudes de los participantes, decidiendo cuáles se llevan a cabo y por quién.

Cada persona decide cuanto quiere dedicar, en función de  su disponibilidad o tipo de proyecto. El objetivo es que sea una actividad altruista y no una carga de trabajo adicional. 

¿En qué consiste?

En promover y publicar estudios que sirvan de ayuda a los profesionales del sector y para que el resto entienda nuestra profesión y disciplina.

Los resultados y entregables se comparten en abierto, reconociendo siempre las aportaciones de todos sus autores y colaboradores.

La actividad del Observatorio respetará la objetividad, ética, rigor y buenas prácticas que rigen nuestro área de Investigación.

Los colaboradores tienen acceso a las mejores herramientas colaborativas, a información sectorial y a contactos, además de contar con asistencia de expertos consultores e investigadores a nivel internacional.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.


Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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