This is the second year Interserve has worked with Sheffield Hallam University to understand the changing influences in facilities management. We are pleased that i-FM has now joined us in this endeavour to create a real-time, accurate view of the market.
Themes covered include the role of innovation, customer service and sustainability in the market, along with the benefits of each outsourcing model and how the shape of facilities management will change in the future.
There is also a clear expectation that facilities provision should now be delivering much more than cost savings alone; meaning that our industry must ensure it continues to adapt by providing a service that adds value to the client’s brand, business performance and reputation.
This report highlights some interesting and thought-provoking
insights into our industry, which I hope you find of interest.
FM-an-Industry-Wide-Perspective (2.2 MiB) [Debe estar registrado para ver el archivo]