This collective research program focuses on GBS market trends and examines related key topics such as cloud computing and human resources (HR) transformation and vertical industry business trends. The findings from the REFM outsourcing Pulse are gleaned from end-user organizations that are actively exploring or undertaking REFM outsourcing efforts, leading REFM global business and IT service providers, and third-party legal counsel and sourcing advisors supporting clients’ REFM outsourcing efforts.
Since their inception in 2004, the Pulse surveys have yielded insightful analyses of current and ongoing market trends in the use, deployment, and global delivery of business and IT services. They capture changes in demand, usage levels, future adoption plans, and related key market indicators. They highlight the changes, and direction of change, in the GBS and outsourcing markets as a whole. The surveys focus on where the market is going and how that direction is changing—or not—as compared to prior quarters and years