Framing KPI in Facilities Management – Measuring What Matters

Facilities Management (FM) is gradually evolving into a more strategic business function, from being a simple non-core business function. FM as a business function has shown rapid growth and has become a spend area, capable of adding enormous value to the organization.
Buyers and service providers are evolving and aligning themselves to this shift. However, this shift demands transformation in various strategic and tactical FM processes involving buyers and suppliers. A change in how we approach performance measurement including
Key Performance Indicators (KPI), although probably, not the most important process; is definitely a necessary step and needs to be a top priority for all FM procurement managers.


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