A framework for FM organizational effectiveness needs to be put in the context of the core responsibilities of a facility management organization. As we examine these core responsibilities we see that a broad array of skills and capabilities (collectively attributes) are needed. Enabling customers requires a deep understanding of their core business. Delivering services, whether it be mail, food, security, moves or other requires the ability to manage and motivate a customer focused work–‐ force as well as the ability to understand customer business requirements and manage customer expectations.
High_Performing_FM_Organizations (4.4 MiB) [Debe estar registrado para ver el archivo]