In the real world of facility management (FM), a plethora of activities fall under the facility manager’s responsibility, causing frequent lapses into a reactive mode in order to respond to all the requests, orders, regulations, deadlines and demands of the organization. Facility managers know that the need to become more proactive and strategic is important, but finding the time to devote to strategic planning is often a struggle. As Stephen Covey teaches, we need to prioritize what is important rather than simply urgent in order to gain maximum effectiveness.
Strategic facility planning (SFP) is a process that can lead to better, more proactive delivery of services from a facility management organization to its stakeholders. The time taken to carry out SFP is well spent in that it helps to avoid mistakes, delays, disappointments and customer dissatisfaction. It can actually allow facility plan implementations to run more quickly and smoothly.