Cookies policy:

What are cookies?

The FMHOUSE S.L. (hereinafter the Website) uses Cookies. Cookies are files sent to a browser through a web server to record User activities on a specific website. The first purpose of Cookies is to provide the user with faster access to the selected services. In addition, Cookies personalize the services offered by the Web, facilitating and offering each user information that is of interest to them or that may be of interest to them, based on their use of the Services.

The Web uses Cookies to personalize and make user navigation as easy as possible. Cookies are only associated with an anonymous user and his computer and do not provide references that allow the user’s personal data to be deduced. The user will be able to configure their browser to notify and reject the installation of the Cookies sent by the Web, without this damaging the user’s ability to access the contents of said website. However, we note that, in any case, the quality of operation of the website may decrease.

Registered users, who register or who are logged in, will be able to benefit from more personalized and profile-oriented services, thanks to the combination of the data stored in cookies with the personal data used at the time of registration. These users expressly authorize the use of this information for the stated purpose, without prejudice to their right to reject or disable the use of cookies.

Also, the Web will be able to know all the services requested by users, so that they can provide or offer information appropriate to the tastes and preferences of each user.

What types of cookies are there?

Cookies, depending on their permanence, can be divided into:

“Session Cookies”: The first ones expire when the user closes the browser.
“Persistent cookies”. The second ones expire depending on when the objective for which they serve is fulfilled (for example, so that the user remains identified in the Services) or when they are manually deleted.
Additionally, depending on their Objective, Cookies can be classified as follows:

Performance cookies: This type of cookie remembers your preferences for the tools found in the services, so you do not have to reconfigure the service every time you visit. As an example, this typology includes:
Video or sound player volume settings.
The video transmission speeds that are compatible with your browser.
Geo-location cookies: These Cookies are used to find out which country you are in when a service is requested. This Cookie is completely anonymous, and is only used to help target content to your location.
Registration cookies: Registration cookies are generated once the user has registered or subsequently opened his session, and are used to identify him in the services with the following objectives:
Maintain the user identified so that, if they close a service, the browser or the computer and at another time or another day re-enter said service, they will continue to be identified, thus facilitating their navigation without having to identify themselves again. This functionality can be suppressed if the user clicks on the “close session” functionality, so that this Cookie is deleted and the next time the user enters the service, they will have to log in to be identified.
Check if the user is authorized to access certain services, for example, to participate in a contest.
Analytical cookies: Every time a User visits a service, a tool from an external provider generates an Analytical Cookie on the user’s computer. This Cookie, which is only generated during the visit, will serve in future visits to the Web Services to identify the visitor anonymously. The main objectives pursued are:
Allow the anonymous identification of browsing users through the “Cookie” (identifies browsers and devices, not people) and therefore the approximate accounting of the number of visitors and their trend over time.
Anonymously identify the most visited content and therefore more attractive to users.
Know if the user you are accessing is new or repeat visit.
Important: Unless the user decides to register for a Web service, the “Cookie” will never be associated with any personal data that can identify him. These Cookies will only be used for statistical purposes that help to optimize the User experience on the site.
Behavioral advertising cookies: This type of “Cookies” allows you to expand the information of the ads displayed to each anonymous user in the Web Services. Among others, the duration or fr

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Research

FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.

Research

Projects

We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners
Research

Standardisation

As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.

Research

Publications

At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.

Consultancy

Workplace

Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.

Consultancy

Benchmarking

In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.

Consultancy

Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.

Consultancy

Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

Consultancy

Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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