Privacy Policy:

Following the principles of legality, loyalty and transparency, we make this Privacy Policy available to you.

Who is responsible for the treatment of your data?

FMHOUSE S.L.

CIF: B86605136

REGISTERED OFFICE: AVD. OF THE INDUSTRY 29C. 28760, TRES CANTOS, MADRID

Email: info@fm-house.com

Telephone: 917876785

Data of the DPO: GRUPO ADAPTALIA – LEGAL FORMATIVO S.L.

legal@grupoadaptalia.es

Telephone: 915533408
At FMHOUSE S.L. We treat the information you provide us with the purpose of managing the contractual relationship that binds us, managing the sending of the information you request, providing interested parties with offers of our services and / or products of interest to you and / or managing your application.

For what purpose do we process your personal data?

At FMHOUSE S.L., depending on the category of interested party in question, we treat the information you provide us with the following purposes:

Potential clients: Manage the potential commercial and / or professional relationship, facilitate offers of our services and / or products of interest to you.

Clients: Manage the commercial and / or professional relationship, facilitate offers of our services and / or products of your interest.

Web user: Analyze your browsing data to improve our services and offer you a more personalized experience.

What is the legitimacy for the treatment of your data?

The legal basis for the treatment of your personal data, depending on the category of interested party in question, may be:

Potential clients: Art. 6.1.b RGPD: application, at the request of the interested party, of pre-contractual measures (budgets, order sheets, service offers …).

Clients: Art. 6.1.b RGPD: execution of a contract in which the interested party is a party.

Web user: Art. 6.1.a RGPD: consent of the interested party.

The data that we request is adequate, pertinent and strictly necessary and in no case are you obliged to provide it to us, but its non-communication may affect the purpose of the service or the impossibility of providing it.

To which recipients will your data be communicated?

FMHOUSE S.L. will not communicate your data to any third party, unless expressly informed of it.

How long will we keep your personal data?

Your data will be kept for the minimum time necessary for the correct provision of the service offered as well as to meet the responsibilities that may arise from it and from any other legal requirement.

To which recipients will your data be communicated?

FMHOUSE S.L. will not communicate your data to any third party, unless expressly informed of it.

Additionally, we inform you that certain data, under current regulations or the contractual relationship that you maintain with FM HOUSE S.L., may be communicated to:

Banks and financial entities for the collection of contracted services and / or products purchased.
Public administrations with competence in the sectors of FM HOUSE S.L.’s activity, when so established by current regulations.
What are your rights when you provide us with your data?

The data protection rights that the interested parties may exercise, when appropriate, are:

Right to request access to personal data related to the interested party.
Right of rectification or deletion.
Right of opposition.
Right to request the limitation of your treatment.
Right to data portability.
Right not to be subject to decisions based solely on automated data processing.
The holders of the personal data obtained may exercise their rights to the protection of personal data by directing a written communication to the registered office of FMHOUSE S.L. or to the email enabled for this purpose, info@fm-house.com.

Models, forms and more information available on your rights on the website of the national control authority, Spanish Data Protection Agency, hereinafter AEPD, www.aepd.es

Can I withdraw consent?

You have the possibility and the right to withdraw consent for any specific purpose granted at the time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

Where can I complain if I consider that my data is not being processed correctly?

If any interested party considers that their data is not processed correctly by FM HOUSE S.L. or that the requests to exercise rights have not been satisfactorily addressed, you can file a claim with the corresponding data protection authority, the AEPD being the one indicated in the national territory, www.aepd.es.

Security and updating of your personal data.

In order to safeguard the security of your personal data, we inform you that you have adopted all the technical and organizational measures necessary to guarantee the security of the personal data provided. All this to avoid its alteration, loss, and / or unauthorized treatment or access, as required by regulations, although absolute security does not exist.

It is important that, in order for us to keep your personal data up-to-date, you inform us whenever there is a change in them.

Confidentiality

FMHOUSE S.L. informs you that your data will be treated with the utmost zeal and confidentiality by all the personnel involved in any of the treatment phases. We will not transfer or communicate your data to any third party, except in the legally established cases, or unless the interested party has expressly authorized us.

If you want to contact us, write to info@fm-house.com

Hola, ¿cómo
podemos ayudarte?

Hello, ¿how
can we help you?

Research

Observatorio FM

Observatorio FM is a platform that develops and disseminates Facility Management content, open to everybody who wants to participate selflessly. Ethics, objectivity and open sharing results must be maintained. You define how much time you spend and what you want to achieve.

You can participate as:

  • Leader: who defines the topic and coordinates the activity
  • Collaborator: who helps with development

We will provide you:

  • Status and trends of the topic
  • Access to experts and advisers
  • Collaborative tools
  • Design and dissemination platform

Your contribution will always be mentioned in the credits of the carried out work.

Research

Projects

We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who want support with decisions linked to :

  • Positioning
  • Product launches
  • Partner search
Research

Standardization

As accredited experts in the processes of drawing up European and International standards on Asset and Facility Management, we are the perfect partner to help you with:

  • Alignment with standards
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish speaking consultant that participates in these processes.

Research

Disclosure

At FMHOUSE we think that the evolution that there is in Facility Management should be shared. So we make an effort to produce and then publish the following types of contents:

  • National and international trends
  • Sectoral analyses
  • Market studies

The “FM Observatory” is open in case you want to work on a publication.

Consultancy

Workplace

The vision of spaces or Workplace from the perspective of Facility Management serves to understand that need as a service, since it is necessary to apply the same logic and methodology.

In general, the following is offered:

  • Evaluation and optimization
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our experience in offices, but also in educational spaces, shopping centres and in the industrial environment.

Consultancy

Benchmarking

To make the best decisions, it is necessary to work with clear and precise data, both market data and data from the organisation itself. In the Facility Management environment this is even more critical due to the impact it has on the business.

Examples of types of comparisons:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are primarily requested by end users, but also by service providers.

Consultancy

Customer Experience

The purpose of everything that is done within Facility Management is to satisfy some kind of customer, whether internal or external. Understanding what they feel and need is the key to offer them a good service.

Our support is based on:

  • Satisfaction evaluation
  • Customer perception
  • People focused models
  • Change management

We work to understand and to get to know our customers’ clients, from any sector and type of business.

Consultancy

Digital Transformation

The Facility Management world is experiencing a profound transition to digital environments. We help our customers to understand what this entails for them and accompany them in the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisors and not as brand vendors.

We advise end customers and also service providers

Consultancy

Facility Management

Any kind of company needs to define or improve the way in which it structures the supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Support with tenders
  • Assistance with implementation

The proposal is structured according to particular needs.

We help end customers and also service providers.

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