Privacy Policy:

Following the principles of legality, loyalty and transparency, we make this Privacy Policy available to you.

Who is responsible for the treatment of your data?

FMHOUSE S.L.

CIF: B86605136

REGISTERED OFFICE: AVD. OF THE INDUSTRY 29C. 28760, TRES CANTOS, MADRID

Email: info@fm-house.com

Telephone: 917876785

Data of the DPO: GRUPO ADAPTALIA – LEGAL FORMATIVO S.L.

legal@grupoadaptalia.es

Telephone: 915533408
At FMHOUSE S.L. We treat the information you provide us with the purpose of managing the contractual relationship that binds us, managing the sending of the information you request, providing interested parties with offers of our services and / or products of interest to you and / or managing your application.

For what purpose do we process your personal data?

At FMHOUSE S.L., depending on the category of interested party in question, we treat the information you provide us with the following purposes:

Potential clients: Manage the potential commercial and / or professional relationship, facilitate offers of our services and / or products of interest to you.

Clients: Manage the commercial and / or professional relationship, facilitate offers of our services and / or products of your interest.

Web user: Analyze your browsing data to improve our services and offer you a more personalized experience.

What is the legitimacy for the treatment of your data?

The legal basis for the treatment of your personal data, depending on the category of interested party in question, may be:

Potential clients: Art. 6.1.b RGPD: application, at the request of the interested party, of pre-contractual measures (budgets, order sheets, service offers …).

Clients: Art. 6.1.b RGPD: execution of a contract in which the interested party is a party.

Web user: Art. 6.1.a RGPD: consent of the interested party.

The data that we request is adequate, pertinent and strictly necessary and in no case are you obliged to provide it to us, but its non-communication may affect the purpose of the service or the impossibility of providing it.

To which recipients will your data be communicated?

FMHOUSE S.L. will not communicate your data to any third party, unless expressly informed of it.

How long will we keep your personal data?

Your data will be kept for the minimum time necessary for the correct provision of the service offered as well as to meet the responsibilities that may arise from it and from any other legal requirement.

To which recipients will your data be communicated?

FMHOUSE S.L. will not communicate your data to any third party, unless expressly informed of it.

Additionally, we inform you that certain data, under current regulations or the contractual relationship that you maintain with FM HOUSE S.L., may be communicated to:

Banks and financial entities for the collection of contracted services and / or products purchased.
Public administrations with competence in the sectors of FM HOUSE S.L.’s activity, when so established by current regulations.
What are your rights when you provide us with your data?

The data protection rights that the interested parties may exercise, when appropriate, are:

Right to request access to personal data related to the interested party.
Right of rectification or deletion.
Right of opposition.
Right to request the limitation of your treatment.
Right to data portability.
Right not to be subject to decisions based solely on automated data processing.
The holders of the personal data obtained may exercise their rights to the protection of personal data by directing a written communication to the registered office of FMHOUSE S.L. or to the email enabled for this purpose, info@fm-house.com.

Models, forms and more information available on your rights on the website of the national control authority, Spanish Data Protection Agency, hereinafter AEPD, www.aepd.es

Can I withdraw consent?

You have the possibility and the right to withdraw consent for any specific purpose granted at the time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

Where can I complain if I consider that my data is not being processed correctly?

If any interested party considers that their data is not processed correctly by FM HOUSE S.L. or that the requests to exercise rights have not been satisfactorily addressed, you can file a claim with the corresponding data protection authority, the AEPD being the one indicated in the national territory, www.aepd.es.

Security and updating of your personal data.

In order to safeguard the security of your personal data, we inform you that you have adopted all the technical and organizational measures necessary to guarantee the security of the personal data provided. All this to avoid its alteration, loss, and / or unauthorized treatment or access, as required by regulations, although absolute security does not exist.

It is important that, in order for us to keep your personal data up-to-date, you inform us whenever there is a change in them.

Confidentiality

FMHOUSE S.L. informs you that your data will be treated with the utmost zeal and confidentiality by all the personnel involved in any of the treatment phases. We will not transfer or communicate your data to any third party, except in the legally established cases, or unless the interested party has expressly authorized us.

If you want to contact us, write to info@fm-house.com

Hola, ¿cómo
podemos ayudarte?

Hello, ¿how
can we help you?

Research

FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.

Research

Projects

We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners
Research

Standardisation

As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.

Research

Publications

At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.

Consultancy

Workplace

Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.

Consultancy

Benchmarking

In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.

Consultancy

Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.

Consultancy

Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

Consultancy

Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

In FMHOUSE, we use third party cookies to improve our services. If you continue with navigation, we will consider that you accept our terms of use y nuestra privacy policy y de cookies