Mi lugar de trabajo está donde estoy yo

My workplace is where I am

It is becoming more and more common that companies adopt “flexiworking” as their way of working. It is clearer  every day that working with-in  fixed hours doesn’t grant productivity, but quite the opposite. Large Companies such as Iberdrola, have experienced that applying flexible working hours has reduced absenteeism in up to 10%. In Colombia, figures from the Government indicate that 9% of the country’s companies have implemented this modality  to some extent.

There are many other companies that apply flexible working policies in many other aspects, and this is possible thanks to new technologies. These technologies are already an integragated part of our personal lives, so it’s easily expected that they are also integrated into our professional lives. For most workers, using a smartphone, a tablet or a laptop is the most natural thing and this naturalness makes it possible to work from anywhere and at any time.

If a few years ago, on your first day at any company, you received a set of pens and a notebook as a welcome, now the welcome includes all the necessary instructions to be able to use the company server, to use the collaborative working tools  or to be able to connect to a videoconference from anywhere.

These changes affect companies as well as employees. If we want to have flexibility, we need to accept to be measured not by hours but by accomplished goals. We are living times of change in ways of working and in employee-employer relationships. This is the most critical part of the system, how do you evaluate a worker who you do not see in the office? But before answering this question you should have to answer another, how do you know that the worker you see in the office is fulfilling its objectives? One of the main mottos of Facility Management is that what can not be evaluated, can not be measured and this is applicable whether the employee works remotely or attached to the seat. The way of measurement will determine the success of work flexibility. If neither the employee nor the company have this clear, the result will be a failure.

In this type of work, there are also other risks such as a sedentary lifestyle, social isolation or a possible loss of the “sense of belonging”. Companies should think about these aspects and compensate them with measures, such as regular face to face meetings or proposing activities that promote union amongst teams.

New ways of working facilitate work life balance, a key aspect when trying to attract and retain talent, since it is one of the most valuated elements when choosing or changing a job. In addition, several studies show that companies which promote work life balance, increase their productivity rates

We are facing an unstoppable change, which will be institutionalized in a faster or slower pace depending on each companies’ culture, but we definitely need to take the most of its advantages and be aware of its challenges to face them in the most favourable way possible.

Photo by: Peter Minarik http://bit.ly/1PggUm1

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Participa en el Observatorio FM

Puedes escoger entre estas 3 opciones para participar:

¿Cómo participar?

Colaborar con el Observatorio FM es una decisión personal y voluntaria, no existiendo vinculo contractual ni retribución económica por ello.

Cualquier persona interesada puede solicitar participar como líder de un nuevo proyecto, o postularse como colaborador en alguno ya existente.

Un comité técnico valorará la temática de los proyectos propuestos y las solicitudes de los participantes, decidiendo cuáles se llevan a cabo y por quién.

Cada persona decide cuanto quiere dedicar, en función de  su disponibilidad o tipo de proyecto. El objetivo es que sea una actividad altruista y no una carga de trabajo adicional. 

¿En qué consiste?

En promover y publicar estudios que sirvan de ayuda a los profesionales del sector y para que el resto entienda nuestra profesión y disciplina.

Los resultados y entregables se comparten en abierto, reconociendo siempre las aportaciones de todos sus autores y colaboradores.

La actividad del Observatorio respetará la objetividad, ética, rigor y buenas prácticas que rigen nuestro área de Investigación.

Los colaboradores tienen acceso a las mejores herramientas colaborativas, a información sectorial y a contactos, además de contar con asistencia de expertos consultores e investigadores a nivel internacional.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.


Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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