...pero un master, ¿de qué?

… but a master’s degree, in what?

That would be the obligatory question if someone says they are going to pursue one in engineering because it can be electrical, mechanical, aerospace, or biochemical. The same goes for a master’s in architecture; the question is in which branch, as it could range from urban planning to sustainable construction.

When it comes to Facility Management, things change. We tend to think that the title is sufficient, and we no longer need further explanations, which is a mistake and demonstrates the lack of understanding.

Diversity of Offer

There are 84 universities worldwide offering a degree in Facility Management, with 60 of them in Europe. No two programs are the same; each has its style and content. While the curricula include similar subjects, there is no common script because our profession is not regulated. Unlike lawyers, doctors, or engineers, you don’t need a degree to practice. Each training center includes what it deems appropriate or applicable to its market. In the United States, courses have a more operational focus, while in England, the emphasis is on the workplace. In the Netherlands, “Hospitality” is a key theme, and in German-speaking countries, there’s a stronger link with Real Estate. Teaching in different countries, you realize that students are being prepared for specific markets. Even in international programs, the focus is often on the country where you will be working.

There is no degree in Facility Management in Spanish-speaking countries. We’ve tried for years, but we haven’t succeeded. Universities don’t see a clear demand or need for it, and they are partly right. The market doesn’t demand it in those terms, and companies don’t give the area the importance it deserves. How many companies do you know that have a department called Facility Management? I know less than 20, and we have projects in more than 30 countries. Professionals working in this field, both on the client and provider sides, are not the highest paid. It’s not a highly sought-after career, as the job prospects are not the most attractive.


I say they are only partially right because the need does exist, even if it’s not so visible. It’s true that our young profession can’t be compared to those with centuries of history. The difference is that in every company, regardless of the sector or size, there must be someone responsible for FM matters. It can be one person or a team of several hundred, but in any case, professionalization is required to ensure better operations. This is where education and training come in. What we must keep in mind is that everyone needs something different; a one-size-fits-all course won’t suffice.

Strategic Focus

We offer 3,000 hours across 65 different products, and yet we don’t cover everything. We have chosen to focus on management and coordination layers, without delving into the more operational aspects. We cover the methodology and sector-specific FM models, touching on the major areas of specialization in their most strategic aspects. Our master’s programs are “only” in Facility Management, although one carries the label of international. That’s why it’s necessary to clearly understand what you’re looking for. To do so, we conduct a brief interview to get to know each person, their goals, current situation, and future expectations. We are the ones who ask, “What kind of FM course do you want?”

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Do you want more information about what we do in Consultancy, Training and Research en Facility Management?

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Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

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Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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