El Facility Management como un ecosistema vivo

Facility Management as a living ecosystem

A few days ago, one of the innovation workshops was held during the international congress CIFMERS 2022 in Madrid. Entitled “The FM ecosystem”, the assessment was made as to whether there is a relationship, or if there should be a relationship, between the main parties involved in the development of Facility Management. The definition of ecosystem varies depending on who is asked or the environment to which it refers. Nonetheless, it is always understood as a closed system, within which the members must cooperate with each other to maintain overall stability and, ideally, optimise collective benefits. The analogy with nature illustrates very effectively the need for such an equilibrium and the consequences of failing to strike this balance.

The three pillars of the discipline, business, education and research, were used to carry out the analysis.  These three areas also distinguish the members of its extensive international network, EuroFM, the main partner at this event. In this manner, the relationship and influences between the parties were discussed, identifying what is done and above all how the work is executed. At some point during the workshop, the idea came up of comparing the methods used in other disciplines such as medicine or architecture, which, despite being precursory, may prove to be illustrative.

The first conclusion drawn was that although there is a connection between the three areas, this link is yet to be consolidated. The business, i.e. the end customers, must not only inform educational institutions of the knowledge required in the departments, but also recommend researchers areas of study. Universities should listen to the business’s requests and encourage or enable some of their students to continue researching, which in turn should foster this relationship and improve communication with the business in order to understand its requirements.

Specific examples were cited in countries with high levels of maturity, where two of the three pillars are related, but without a larger scale objective. Universities which have collaboration programmes with companies, degree courses that include compulsory market research subjects, or research centres holding agreements with companies to apply or test the developments or results of their research. Speaking of parallels with other disciplines, it was mentioned how at a university hospital, students do internships with real patients, and resident doctors use the latest techniques and treatments. Something similar could be implemented in the Facility Management environment, although considering the rate at which, for example, technology is changing, there would be no time to adapt training programmes to the reality of the market.

We can assert that Facility Management is an ecosystem, given the interdependencies of the different areas. We can also conclude that there is a need to improve the relationship between them, in order to strengthen their individual competencies and generate greater recognition of the ensemble. The industry should be more closely linked to the academic environment, which, similarly, should be aligned with the strategies of the research departments. Likewise, the latter should be aware of market needs and direct their efforts towards common interests accordingly.

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Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

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Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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