Claves para elegir una consultora de Facility Management

How to choose the right Facility Management consulting firm

Engaging with a good consultancy firm for Facility Management processes and strategies determines part of a company’s success. Below are some key aspects that should be assessed.

What distinguishes a good consulting firm?

The answer to this question depends largely on the area involved. A financial adviser should offer a solid backbone with reliable investors together with consistent proof of being able to deliver profitability and other benefits over time. A company offering advice on medical issues should be familiar with the best professionals worldwide and have access to their services, which at times is no easy matter. A legal advisor should be able to demonstrate that they can win cases, is knowledge about numerous lawsuits and jurisprudence, and understands how the system works or how far it can be bent without breaking the law. Ultimately, every field requires certain specific elements, and understanding these elements will help you choose the right partner who’ll aid you in your cause.

Facility Management also has its own points of analysis which relate to the activities of the discipline that encompass aspects as diverse as space, sustainability or maintenance. The main difference here is that there may be different objectives for the same area. Wanting to make savings is not the same as wanting to improve customer satisfaction, expecting more commitment or increased risk transfer from the supplier. You can’t have your cake and eat it; you have to prioritise, so having a good consultant is key. Every company’s different, even if they’re in the same sector, and this requires particular attention.

There are three aspects that must be taken into account when choosing a Facility Management consulting firm, and putting them in order of importance is no simple task.

No commercial ties

For us, the first key aspect is independence, because it’s more difficult to maintain. As consultants, we tell a client whether or not they fit into a space (and how), what kind of service supplier best adapts to their needs, or whether they need a tool and which one to choose, always in an objective and justified manner. Therefore, it wouldn’t be professional to recommend a bigger or smaller surface area if we have offices in our portfolio, or to favour a software or other supplier, or even worse, to put yourself forward as a candidate to provide the service. The fees some decorators charge for the furniture they order for their clients are exorbitant, since it’s in their interest to order as much as possible, regardless of whether the client needs it or not.

Being familiar with a host of scenarios

The next aspect to assess when choosing a Facility Management consulting firm is diversity and range of knowledge. You need to be familiar with many cases of different companies in different countries and have experienced those models for a certain amount of time, learning how they develop. When you have lots of ingredients and have seen how your diners enjoy them, you can create the best recipe. Sometimes, people who have worked at the same company for years leave and become consultants, but what they do is replicate the only model they’re familiar with wherever they go, disregarding whether it’s suitable or not. We’ve seen one Facility Management model used at a bank and then the same one at an energy company in another country. The result is pretty obvious; after a few months, both fail because it was a model for a different type of company and it was also obsolete. It’s a pity that it’s usually the Facility Manager, not the consultant, who takes the blame.

Future trends

The third aspect to take into account is how good the company is at forecasting the future. Granted, it’s necessary to plan what the client needs today, but this should be done while understanding and taking into account where we’re heading. You can’t sell or design something that you know will phase out quickly. Nor can the best or most advanced solutions be avoided because you don’t know enough about them. A good Facility Management consultant wouldn’t do that, so dedicating resources to research is a good indicator that distinguishes good professionals from the rest.

Obviously we can identify more factors, but ultimately, just like with financial advisors, doctors or lawyers, sometimes there’s no reason why the first company you come across or the friend of a friend is your best partner, and it’s worth analysing and assessing well before choosing your ideal consultancy firm.

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Los resultados y entregables se comparten en abierto, reconociendo siempre las aportaciones de todos sus autores y colaboradores.

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Los colaboradores tienen acceso a las mejores herramientas colaborativas, a información sectorial y a contactos, además de contar con asistencia de expertos consultores e investigadores a nivel internacional.

Research

FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.

Research

Projects

We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners
Research

Standardisation

As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.

Research

Publications

At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.

Consultancy

Workplace

Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.

Consultancy

Benchmarking

In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.

Consultancy

Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.

Consultancy

Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

Consultancy

Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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