Getting closer to the first FM ISO certification

A few intense years passed since July 2011, when the ISO Facility Management Committee was established and we started working on the standardization process to produce the first international norms in Facility Management. We started with upgrading the first two European FM Standards, raising them to ISO level.  We then set our sights on achieving on the establishment of a Management System Standard, something that would offer the potential for FM to gain international recognition as a strategic professional discipline.  This will provide the FM market with several benefits including that an FM organization, inhouse or outsourced, can demonstrate their competence as a True Facility Management organization and be accredited accordingly via a certification body.  It also enable corporate and public sector procurement organization to now stipulate their requirements for FM to be with those service provider organizations who comply with the standard ISO 41001 Facility Management.  This is similar to what happens with other standards like in quality (ISO 9001), environment (ISO 14001) or energy (ISO 50001).

Although three of them were published at the end of last year, like ISO 41011 “vocabulary”, ISO 41012 “Guidance on strategic sourcing and the development of agreements” and the technical report ISO 41013 “Scope, key concepts and benefits”, the MMS 41001 has just been approved on 2 March. Next step is the official publication.

Taking part of the communication special group, from CIFMERS GLOBAL we will keep you informed about news and progress related to the new ISO Facility Management standards.

 

 

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Author: David Martínez, PhD. Strategic consultant, coach, researcher and international speaker. Renowned Facility and Asset Management expert. Specialized in multicultural property management models and productivity applied to workplace.

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Do you want more information about what we do in Consultancy, Training and Research en Facility Management?

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Participa en el Observatorio FM

Puedes escoger entre estas 3 opciones para participar:




¿Cómo participar?

Colaborar con el Observatorio FM es una decisión personal y voluntaria, no existiendo vinculo contractual ni retribución económica por ello.

Cualquier persona interesada puede solicitar participar como líder de un nuevo proyecto, o postularse como colaborador en alguno ya existente.

Un comité técnico valorará la temática de los proyectos propuestos y las solicitudes de los participantes, decidiendo cuáles se llevan a cabo y por quién.

Cada persona decide cuanto quiere dedicar, en función de  su disponibilidad o tipo de proyecto. El objetivo es que sea una actividad altruista y no una carga de trabajo adicional. 

¿En qué consiste?

En promover y publicar estudios que sirvan de ayuda a los profesionales del sector y para que el resto entienda nuestra profesión y disciplina.

Los resultados y entregables se comparten en abierto, reconociendo siempre las aportaciones de todos sus autores y colaboradores.

La actividad del Observatorio respetará la objetividad, ética, rigor y buenas prácticas que rigen nuestro área de Investigación.

Los colaboradores tienen acceso a las mejores herramientas colaborativas, a información sectorial y a contactos, además de contar con asistencia de expertos consultores e investigadores a nivel internacional.

Research

FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.

Research

Projects

We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners
Research

Standardisation

As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.

Research

Publications

At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.

Consultancy

Workplace

Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.

Consultancy

Benchmarking

In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.

Consultancy

Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.

Consultancy

Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

Consultancy

Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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