ISO 41001 has been published today. Thank you, Stan.

April 24th could be remembered for many things, but for the Facility Management world it would be without doubts because of the publication of the regulation 41001. Even though is not the first one at the familiy, considering that last year the 41011, 41012 and 41013 came up, it is the first management system or MMS (Management System Standard). This means broadly that it is certifiable and that the companys could prove that they are meeting the standard´s requirements. Without going into greater detail, it will apply for both final clients and services suppliers. This will be a milestone on the way to understand or apply the importance of the discipline.

The regulation is been made oficial while I am in Athens giving a presentation about how FM can improve the employee´s experience, at the Hellenic Facility Management Association´s anual congress, whom I would like to take the opportunity to greet. It happens that I shared stage with Stan Mitchell, good friend and president of the international techinical committee 267 responsible for the FM standardisation with whom I shared long working hours.

Although this years we have been many people participating to reach it, I think that we owe him an special mention, as he is the person who has take charge of the process with excellent tact and professionalism. It had already been difficult to publish FM european regulations, so to bring countries from all around the world to common consensus probably it has not been easy. We need to show him gratitude not only for the huge dedication, that has allowed this regularization to be a reality, but an extraordinary view and proactivity. Not many people know that during certain moment this regularization´s job did not have even the entity as it does now, not even the name. The international organization did not see the importance of this regulations, restricting the work just to model regulations. Stan´s persistence led to the change and finally the acceptation of the many times denied FM management system. That also caused the re-naming of the assign number 18480 into the current 41000.

I am convinced that this standard will mean for Facility Management the same as the 9001 standard meant for quality. Before its publication there were much talk around this idea but not many could say what it was or how it could be calculated. I think that the same thing is happening with FM. Even though we will publish more articles and specials that already are under preparation, I would not like to let the opportunity to share the announcement and, as I have said on the title, express thanks to Stan for his contribution.

Without a doubt, a great day for FM.

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Author: David Martínez, PhD. Strategic consultant, coach, researcher and international speaker. Renowned Facility and Asset Management expert. Specialized in multicultural property management models and productivity applied to workplace.

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Los colaboradores tienen acceso a las mejores herramientas colaborativas, a información sectorial y a contactos, además de contar con asistencia de expertos consultores e investigadores a nivel internacional.

Research

FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

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We will provide:

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All contributions will be given credit in completed projects.

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Projects

We are part of the European research group and we work in international teams to develop different types of initiatives:

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We also work for service providers who require support with decisions linked to:

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Research

Standardisation

As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.

Research

Publications

At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
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  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.

Consultancy

Workplace

Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
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We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.

Consultancy

Benchmarking

In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
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  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.

Consultancy

Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
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  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.

Consultancy

Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
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  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

Consultancy

Service Models

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
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  • Grouping and models
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Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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