La investigación y el Facility Management

Research and Facility Management

Facility Management research activities effectively measure a particular market or sector’s maturity.

Any area of study requires three main elements in order to be considered a discipline. The first is that it has some official studies that guarantee a solid basis of knowledge. The second is that it’s researched, which guarantees growth and adaptation in a changing environment. And the third refers to the need to share progress through the publication of trends and news.

Facility Management is not an exception and, as we’re well aware, there’s a university degree course in many countries that covers the first aspect. There are also different research centres where the profession and its development are studied. And finally, different means of publication can be used to keep up to date with progress and the future. In this publication we want to focus on the research part and how important it is for the development and recognition of the work carried out in this sector.

Areas of research

When we talk about research, we think of a laboratory full of test tubes, with staff in white coats testing mice. Not at all what is done in most research centres and even less so in Facility Management centres. The truth is that they look more like offices where people work and interact constantly. Technology is one of the areas which is studied, not in order to develop new systems but to find a way to apply what others have discovered . Lately, there have been attempts in Facilility Management to apply the use of drones, robots, artificial intelligence or blockchain, all of which are currently very popular in our sector. For some time, work has been carried out on the Internet of things or how to apply it to city facilities and intelligent building management. Each centre specialises in different aspects, depending on their work.

At FMHOUSE, every year we define lines of work based on European projects or collaboration work with other universities. We have analysed employee productivity, customer perception, new externalisation models or the use of new types of furniture in workplaces. We also have permanent areas of study, such as market maturity, global trends or European and international standards.

The role of standardisation

The development of Facility Management standards can be considered a form of research. The overarching goal is to continue regulating markets with the agreement of experts and the approval of participating countries. The topics and areas of study proposed are voted on. Dissemination is another contribution, since the standards are translated and published in languages other than the three official ones, which are English, French and Russian. It’s good to know that all the time and effort we devote to standards helps people understand what Facility Management is outside our comfort zone.

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Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

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Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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