¿Qué toma cada empresa del FM?

What do companies take from Facility Management?

Every company has a different organizational model, there are as many models as companies, since every model is unique. Taking into account their needs, the company defines an organization chart where relationships and dependencies between departments are set up. Regardless of the organization model, there are some departments that will be found in any company and the Facility Management department is one of them, although sometimes it is difficult to identify them directly in the organization chart.

The Facility Management department structure is usually determined by the company size. In large organizations, the FM department is often made up of smaller departments that have their own responsibilities (Energy Management, Space Management, Property Management, etc.), while in smaller companies the Facility Management department has all those responsibilities together in one.

The higher the specialization, the larger the team that works at the Facility Management Department (or departments that the FM department consists of). While in smaller companies just one person can carry-out all the tasks by himself, in larger companies a Facility Management department can consist of many people, each one of them being responsible for different tasks or areas.

It is a very common mistake to identify the Facility Management department with just maintenance responsibilities. It is true that maintenance is one of the most commonly known tasks of an FM department, but usually this departments does not only deal with maintenance. Amongst their duties there is a wide variety of tasks that allows this department to manage building and services in a holistic way. Within these tasks we can find Energy Management, Space Management, Risk Management, Building Management, Service Management (help-desk, parking, security, etc.). These lead to the aforementioned specialities that make up the Facility Management department.

Some studies have identified over 30 professional profiles within the Facility Management discipline, with clearly differentiated responsibilities, but many companies do not realize the true potential of Facility Managers and it is everybody’s task to make the discipline and its scope more visible.

The Facility Management department responsibilities depends very much on the business model and the company needs. Even if the FM department does not have the management and coordination responsibilities, it will always have the responsibility of delivering good service.

In smaller companies FM departments do not usually have the most strategic tasks, which are usually carried out by other departments such as Purchasing or Human Resources. It is in larger companies where Facility Management departments hold a more strategic role within the company organization chart.

CIFMers (International Congress for Facility Managers – Congreso Internacional de Facility Managers in Spanish, as it has a Latin-American origin) will allow FM professionals to have first-hand information about different Facility Management departmental models, leaving aside the old perception of a Facility Manager as the “maintenance guy”.

At the congress, which will be a meeting point to every FM professional, it will be possible to share experiences and good practices within the areas that make up the discipline: Property & Real Estate, Energy and Sustainability, Workplace, Technology and Tools and Service Provision. Furthermore, it will be a great opportunity to get to know the last trends in our sector.

Photo by: Álvaro Ibáñez http://bit.ly/1GsvG62

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Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

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Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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