¿Qué abarca el Facility Management en una organización?

What is Facility Management in an organization all about?

The Facility Management discipline has become one of the fastest growing sectors over the past decade. Today, many organizations recognize the importance of FM to efficiently manage its properties portfolio and its associated services. FM activities are relevant to various levels and dimensions of the organization by joining primary business activities at several levels: strategic, tactical and operational. But what is the real extent of FM in an organization?

Facility Management is a multidisciplinary discipline that encompasses a wide range of activities and processes; managing a variety of support services in order to support and align all functions of the organization. We therefore identify the main processes, activities and functions which FM includes:

Real Estate Management: includes the management of the properties portfolio, which are either part of the property assets of the organization and which are on a lease contract. It is composed by, among others, issues such as the rent management, taxes, property management, registration and control of state property management and insurance policies, etc. It also includes operational functions such as management of basic building documentation and compliance with legislation, building permits, mandatory technical inspections, and other more strategic and market analysis or technical advice on acquisitions and sales, for example.

Space Management and Projects: includes management of spaces and work environments in order to provide a suitable and optimized use of interior space. It includes features such as space planning, allocation of workstations, furniture management, programming distribution changes and office moves, etc. Another function to perform in this process is the management and supervision of projects to be undertaken in the building (large-scale renovations, migration, fit-outs, etc.) as well as coordinating the management process necessary change in each of they.

Service Management: includes service/s management, dependent or not on the building, which serve to support the organization´s core business. This “management” includes the definition of services and their requirements (technical requisites), contracting services through tenders or any other chosen processes, contract negotiation and supplier approval, compliance monitoring against supplier’s contractual obligations, etc.

The service catalog to manage varies depending on the organization and may include services more related to the building (usually called hard services), focused on maintaining the building operational: maintenance of HVAC, electrical, gas, water supply, fire systems, supply management (water, gas, electricity, …), etc. But also auxiliary services (also called soft services) concerning not only the building but also mainly the users such as security, cleaning, catering, gardening, reception, amongst others. For all of them, Facility Management will implement incident management and the various requests from users (booking rooms, equipment and audiovisual, IT, fleet of vehicles).

The European standard 15221/4 lists the various services that are under the competence of the FM and classifies them into two large families: “space and infrastructure” (on the building) and “people and organization” (relative to the user and all auxiliary activities). It identifies as FM services (called standard products) more than 80 services.

Environmental Management: includes management of the organizational environment taking into account the specific procedures and company rules. It includes activities such as developing an environmental policy and other sustainable aspects such as energy or waste management. also they include those related to health and safety compliance as well as those regarding fire protection and evacuation plans.

Strategic Management and Support: includes strategic and supportive aspects done for the whole activity such as financial management and budgeting and monitoring, business continuity planning, information management and reporting, etc. In these transverse processes, we must not forget that continuous improvement is one of the keys of Facility Management, it is therefore necessary where innovation management and technology helps us make increasingly efficient our facilities. On the other hand, it will be essential to have accurate and readily available for decision making all updated information, specific software tools to help us manage all the information needed in FM.

In conclusion, all organizations require the work of a Facility Manager, or various, to develop its activity. It may happen that in some organizations, because of their business model, not all FM functions described herein are needed, or that the functions are distributed separately in different departments and they may not know that they really are “FM functions” but in the end these functions are needed to support the organizations normal activity so it´s best to recognize them as FM activities to get the best of them.


> Photo by: Detlef Schobert  http://bit.ly/1F1Ia1F

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Do you want more information about what we do in Consultancy, Training and Research en Facility Management?

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Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

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Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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