FM and the Great Resignation

The Great Resignation 

This is a term coined by Professor Anthony Klotz of Texas A&M University, during an interview in February 2021, in which he predicts that a large number of people will quit their jobs when things calm down after the pandemic. Although the message may have seemed implausible at the time, the phenomenon has resulted in 4.5 million individuals in the United States leaving their jobs sporadically and for no apparent reason during the month of April. This is already having an effect on the economies in Europe and Asia, where resignation rates are increasing every month. What was seen as an unlikely forecast is now a harsh fact which we must brace ourselves for. Anecdotally, it is worth mentioning that Klotz himself has just quit his job to move to University College London business school in the United Kingdom.

The talent equation  

The need to attract talent may potentially be the result of having strayed. There are many reasons for resigning. Studies indicate that people are increasingly concerned about their future and the time they have left; they have inadvertently seen loved ones slip away and now wish to spend more time with their families. Yet for some reason or another, they don’t get the chance to enjoy their free time, or it is simply not possible when it suits them. Employees also tolerate less when it comes to more traditional management styles, a lack of trust or little or no recognition for their work.

These are the facts regarding workers, but what are managers doing to minimise the impact? According to a survey of more than 2,400 CEOs, only 15% are concerned about employee turnover. These base their efforts primarily on retention plans, interestingly, a third of the 73% who say they have implemented such a plan admit that it has not been formalised. CEOs are also working on contributing to the sense of belonging and participate personally in the processes of selecting and welcoming employees.

At first glance, it seems that the reasons given for quitting are not being addressed by the measures implemented by general management. This situation will be assessed by HR experts, while it is our remit to analyse the situation in Facility Management

Double whammy for FM  

The implications this may have for Facility Management professionals hinge on two scenarios: those on the customer’s side are well aware that it is not possible to work remotely, that business days are not 8 hours long, let alone that there can be a four-day working week. Added to this is the issue of insufficient professional recognition and lower salaries than in other positions. On the other side are the suppliers, who find themselves in similar circumstances. They have no fixed schedule, and they are not given the option to work from home. Their customers do not value them, their salaries are increasingly adjusted due to customer pressures, and the lack of professional development defines their workplace environment.

This is no revelation: the turnover rate was already high, so what’s the problem? The explanation is simple: according to the studies, all those who quit because of the post-COVID situation will not choose to work in the sector again. It will no longer be the case that when an employee resigns, they are replaced with someone from another company. From now on, two will leave and neither will return. We must brace ourselves and tackle this situation from within, since, let’s face it, there is no succession plan in place at the top, should the Facility Management Director, or whatever their job title, quit.

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How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

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To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

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We are part of the European research group and we work in international teams to develop different types of initiatives:

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We also work for service providers who require support with decisions linked to:

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As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

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FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

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The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

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We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

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These services are requested mainly by end users, but also by service providers.


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Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

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We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


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The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

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