Techo en FM es Formación

Solid training will determine professional limits in Facility Management

No specific degree is required to hold a relevant position in the FM area, in contrast with other appointments in a company. This also applies to more mature markets, such as those in the UK or the Netherlands. The difference is that in those countries, because accessing specific careers in Facility Management is easier, it is increasingly more common to see people with this degree at a managerial level. In any event, having a degree in FM does not necessarily guarantee that it will be possible to apply the acquired theoretical knowledge, which must go hand in hand with experience. Problems arise when there is a no understanding of methodology, solely practical experience. To put it another way, it would be like comparing a qualified physician with a quack. Once the former has acquired experience, he or she will become an excellent professional. The charlatan, on the other hand, needs a great deal of training before being able to progress to another level, despite the fact that his or her current occupation covers a need, albeit a limited one.

Training is not exclusive to the most high-profile professionals, and this is one of the most influential factors in the development of many Facility Management professionals (I explained here why I avoid using the term facility manager…) In a large company, if there is a FM director, the department will be made up of 50, 100 or even more team members, who should be able to climb the job ladder and make headway. This is achieved not only through experience gained from the work itself, but also by broadening one’s outlook, solving problems, or applying new methodologies or more modern technologies. This is what training accomplishes. Thereafter, it would be necessary to identify precisely which training is the most appropriate for each individual, subject to his or her current position, objectives and projection.

In recruitment processes, we have noticed increasing demand for profiles with specific knowledge in FM. This occurs at all levels or on all planes, from directors to assistants in any given area. Although exactly what they should know is often unknown, it is requested in the job description regardless, even if it is not well defined. When what is requested is very specific, for example, design of service levels or bidding process strategies, we recommend relatively pertinent candidates, who we can duly train to perform the functions called for. Notwithstanding, the equation is simple: the more they know, the more they should be paid.

Soon enough, those members of the FM team who have been in the job for some time and will continue to be there in the foreseeable future will be required to undergo training in accordance with their position. It stands to reason that not everybody needs to have done an Executive Master or specialisation courses, and that a mere professional accreditation is not enough for outstanding profiles. Nevertheless, all members of the department will need to share the same perception of Facility Management. Thus, everyone will understand the objectives of the model and will be able to contribute from their positions to its proper functioning. Those who do not bring themselves up to speed will find it hard to form part of the daily schedule; their contribution to the group will be less significant, leading to the resulting consequences.

Good training not only facilitates a more accurate understanding of where everyone stands and results in people acknowledging they are part of a team, but also benefits professional development within that unit of the company. In turn, this will lead to other areas of the organization recognising the competence and skills of the support area. In the past, career progression within the FM department was based on how long you had worked there, rather than what you could contribute. Today, knowledge and keeping abreast of developments and trends will be the measure. This will mark the difference between stagnation and progress, both with regards to the position itself, and its corresponding pay rise.

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Do you want more information about what we do in Consultancy, Training and Research en Facility Management?

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Participate in the Observatorio FM

You can choose between these 3 options to participate:

How to participate?

Collaborating with the Observatorio FM is a personal and voluntary decision, and there is no contractual obligation or economic retribution for it.

Any interested person can apply to participate as a leader of a new project, or apply as a collaborator in an existing one.

A technical committee will evaluate the subject matter of the proposed projects and the applications of the participants, deciding which ones are carried out and by whom.

Each person decides how much they want to dedicate, depending on their availability or type of project. The aim is for it to be an altruistic activity and not an additional workload.

What does it consist of?

To promote and publish studies that help professionals in the sector and to help others understand our profession and discipline.

The results and deliverables are shared openly, always acknowledging the contributions of all authors and contributors.

The Observatorio FM’s activity will respect the objectivity, ethics, rigour and good practices that govern our Research area.

Contributors have access to the best collaborative tools, sectoral information and contacts, as well as the assistance of expert consultants and researchers at international level.


FM Observatory

FM Observatory is a platform which develops and disseminates Facility Management information. It’s accessible to all those who’d genuinely like to participate. Ethical use and objectivity are essential, and all results must be shared. You decide how long you devote to it and what you want to achieve.

You can participate as:

  • Leader: define the topic and coordinate the activity
  • Collaborator: help with development

We will provide:

  • Current situation and trends regarding the subject
  • Access to experts and advisers
  • Collaborative tools
  • Design assistance and dissemination platform

All contributions will be given credit in completed projects.



We are part of the European research group and we work in international teams to develop different types of initiatives:

  • Public financing
  • International bids

We also work for service providers who require support with decisions linked to:

  • Positioning
  • Product launches
  • Finding partners


As accredited experts in the drafting processes of European and International standards on Asset and Facility Management, we are the perfect partner to assist you with:

  • Standards alignment
  • Assistance with certification
  • Specialised training

FMHOUSE is the only Spanish-speaking consulting firm that participates in these processes.



At FMHOUSE we think that progress made in Facility Management should be shared, so we strive to produce and publish the following material:

  • National and international trends
  • Industry analyses
  • Market studies

The “FM Observatory” is open, should you like to contribute with a publication.



Our view of spaces or workplaces from a Facility Management perspective leads to a better understanding of such a need as a service, as it is essential to apply the same logic and methodology.

Generally we offer:

  • Assessment and optimisation
  • Design strategies
  • Solutions and scenarios
  • Wellbeing and productivity

We apply our knowledge and experience to offices, learning spaces, shopping centres and the industrial environment.



In order to make the right decisions, clear accurate market data as well as facts about the organisation itself is essential. In the Facility Management environment, this is even more critical due to the impact it has on business.

Examples of benchmarks:

  • Operating costs
  • Resource use/allocation
  • Audits and compliance assessment

These services are requested mainly by end users, but also by service providers.


Customer Experience

Facility Management’s overarching goal is customer satisfaction, whether they are internal or external. Understanding their feelings and needs is the key to offering a good service.

Our support is based on:

  • Satisfaction assessment
  • Customer perception
  • People-oriented models
  • Change management

We strive to understand and get to know our clients’ customers, in all sectors and types of businesses.


Digital Transformation

The Facility Management world is experiencing a major transition to digital environments. We help our clients understand how it impacts them and assist them throughout the change.

Our areas of support are:

  • Process digitization
  • Viability and integration
  • Digital culture
  • Technological response

We operate as independent advisers, not as brand vendors.

We advise end-users and service providers.

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Service Design

All kinds of companies need to define or improve the way in which it structures supporting activities provided by Facility Management.

Our main products are:

  • Status diagnostics
  • Service dimensioning
  • Grouping and models
  • Help with tenders
  • Assistance with implementation

Our proposals are structured according to individual requirements.

We help end customers and also service providers.

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